We want you to be happy with everything you buy from us – so if your parcel arrives and it isn’t what you hoped for we’re happy to refund the purchase price, but not the postage costs. We will not refund the cost of you returning the goods to us unless they are faulty.
If you want to send goods back, please contact us to let us know what you are returning. We need you to get a proof of posting certificate (free from your post office) and to send the goods to our business address below. If you do not obtain a proof of posting and your parcel goes missing we will not make a refund. All requests for refunds must be made within 14 days of the goods being received, and refunds can only be made if the goods are in their original condition. Refunds will be made within 48 hours of goods being received by us.
Goods should be returned to
The Unruly Stitch
Unit 5, The Old Stables
Back Grange Avenue
Refunds on custom orders will only be made if the goods are faulty.