Shipping information

We want to get your order sent out fast, so order before 1400 GMT on Monday to Friday your parcel will be dispatched on the same day. We’ll send a dispatch notice once your parcel is collected to let you know it’s on the way to you.

Postage Costs

Postage costs are based on where it’s being sent and if you’d like the parcel to be tracked and signed for.

UK

2nd class post              £2.00, free on orders over £20 (untracked)

Royal Mail 24                 £4.50 (tracked but not guaranteed delivery)

Guaranteed by 1pm       £7.50 (guaranteed next day delivery by 1pm)

Europe

Airmail (untracked)                     £5.25

Airmail (tracked)       £9.75

Everywhere Else

Airmail (untracked)                     £6.50

Airmail (tracked and signed)       £11.50

Delayed or Missing Parcels

We send all parcels by Royal Mail. UK parcels should arrive within 2 days, airmail within 5-10 working days.  Right now these timescales vary hugely depending on your country, region and town

For UK post we cannot make any claim against the post office until 15 working days have passed from the posting date, so don’t offer refunds or replacements for this period. Overseas parcels are not considered as missing by the post office for 3 months, and we apply a two month waiting period before refunding. This allows time for parcels to be returned to us. We recommend tracking your parcel if it’s leaving the UK.

After 15 working days for UK customers and 3 months for everyone else we will refund your  account or arrange a replacement.

We will not refund you if you give us an incorrect or incomplete address so please check that the details you have provided are correct. In the event that a parcel is returned to us after incorrect details are given we will offer you the option of having the parcels sent to the correct address at your cost or receiving a refund of the parcel value less postage costs.

If you ask for your parcel to be left in a safe place we will put this information on the parcel for your post person. Please note that we cannot take responsibility for missing parcels with leave in a safe place instructions. Most orders will be sent as large letter post and will fit through letter boxes.

If you have parcels which do not arrive we may ask that all further orders are sent as tracked and signed for.

Customs Labels

All parcels sent outside the UK have customs labels with the correct value of the goods shown. This includes any postage charged.